v. 7 n. 01 (2026), Seção de Estudos Interdisciplinares em Ciências Humanas
v. 7 n. 01 (2026)

QUALITY AND ACCEPTANCE IN TECHNOLOGY PROJECTS: PROPOSAL FOR A CUSTOMER-ORIENTED GOVERNANCE FRAMEWORK

Seção de Estudos Interdisciplinares em Ciências Humanas
Publicado 2026-01-15
Stella Lunardeli
PMP® and CSM® certified IT Specialist with over 15 years of experience in project development and client support within the IT sector. Proven track record in managing end-to-end deployments, data implementations, and driving successful project delivery. Skilled in project estimation, activity planning, quality assurance, and stakeholder negotiation for acceptance criteria and procurement. Recognized for delivering consistent results and fostering continuous improvement across initiatives.
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Palavras-chave

Quality Governance; Technology Projects; Agile Methodologies; Customer Acceptance; Customer Satisfaction.

Como Citar

Lunardeli, S. . (2026). QUALITY AND ACCEPTANCE IN TECHNOLOGY PROJECTS: PROPOSAL FOR A CUSTOMER-ORIENTED GOVERNANCE FRAMEWORK. Revista Gênero E Interdisciplinaridade, 7(01), 99-110. https://doi.org/10.51249/gei.v7i01.2794
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Resumo

Technology project management, especially in the agile context, requires continuous alignment between the technical quality of the delivery and customer satisfaction. This article presents a Systematic Literature Review (SLR) focused on the convergence of governance and quality standards, such as the PMBOK 7th Edition, the Scrum Guide, and ISO 9001, with the aim of proposing a Customer-Oriented Quality Governance Framework (FGQ-OC). The research, based on literature from the last five years (2020-2025), demonstrates that customer acceptance is the central criterion for project success, surpassing mere compliance with the initial scope. The proposed FGQ-OC aims to provide a robust structure for digital corporate environments, ensuring that technical requirements and customer expectations are integrated from conception to final delivery. Expected results include the definition of measurable acceptance indicators, which can be applied to enhance governance and the management of value in technology projects.

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Referências

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