v. 6 n. 06 (2025), Seção de Estudos Interdisciplinares em Ciências Humanas
v. 6 n. 06 (2025)

INTERNAL AND EXTERNAL AUDITS ISO 9001:2015: A CRITICAL ANALYSIS ON COMPLIANCE AND STRATEGIC VALUE

Seção de Estudos Interdisciplinares em Ciências Humanas
Publicado 2025-12-30
Juliana Medeiro
Profissional especialista em Lean Six Sigma Health Care e Lean Six Sigma Green Belt, com experiência na área de Processos, Projetos, Qualidade, Melhoria Contínua e Auditoria de Norma ISO 9001:2015. Expertise em gestão, análise, mapeamento e modelagem de processos, análise de falhas, instruções de trabalho, elaboração de ações corretivas e tratativas de não conformidade em fluxos operacionais. Experiência consolidada em gestão da qualidade, controle da qualidade e ferramentas da qualidade (Diagrama de Pareto, Diagrama de Ishikawa, 6M, Cinco Porquês, Brainstorming, 5W2H, Bizagi, FMEA, PDCA, notação BPMN). Forte atuação em gestão de projetos, auditorias internas e externas
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Palavras-chave

ISO 9001:2015, Quality Audit, Strategic Value, Corporate Governance, Continuous Improvement, Business Excellence.

Como Citar

Medeiro, J. . (2025). INTERNAL AND EXTERNAL AUDITS ISO 9001:2015: A CRITICAL ANALYSIS ON COMPLIANCE AND STRATEGIC VALUE. Revista Gênero E Interdisciplinaridade, 6(06), 662-671. https://doi.org/10.51249/gei.v6i06.2766
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Resumo

This article presents an in-depth analysis of the role of quality management system (QMS) audits under the ISO 9001:2015 standard, investigating how these transcend the function of compliance verification to become a pillar of strategic value and corporate governance. The research, theoretical in nature and based on a systematic literature review, explores the dichotomy and synergy between internal and external audits, contextualizing them within the PDCA cycle and risk-based thinking. It analyzes the effectiveness of audits as drivers of continuous improvement and their impact on organizational performance, based on empirical evidence. Additionally, the study correlates the maturity of ISO 9001 certification with business excellence models, such as EFQM. The discussion delves into the auditor’s competence as a critical factor and the alignment of audit programs with top management, proposing that audit results be used as business intelligence. It is concluded that the effective integration of audits into business strategy is a competitive differential, transforming a normative requirement into a driver of resilience and sustainable excellence.

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Referências

ALIČ, M.; RUSJAN, B. Contribution of the ISO 9001 internal audit to business performance. International Journal of Quality & Reliability Management, Bingley, v. 27, n. 8, p. 916–937, 2010.

EFQM – European Foundation for Quality Management. EFQM Model. Brussels: EFQM, [s.d.]. Disponível em: https://www.efqm.org

. Acesso em: [inserir data de acesso].

GOTZAMANI, K. D. et al. The contribution of quality management systems to the development of competitive advantage. Total Quality Management & Business Excellence, London, v. 18, n. 4, p. 393–409, 2007.

ISO – International Organization for Standardization. ISO 9001:2015 – Quality management systems — Requirements. Geneva: ISO, 2015.

ISO – International Organization for Standardization. ISO 19011:2018 – Guidelines for auditing management systems. Geneva: ISO, 2018.

LENNING, J.; GREMYR, I. Internal audits for continuous improvement: A systematic literature review. Total Quality Management & Business Excellence, London, v. 33, n. 1–2, p. 1–23, 2022.

MBNQA – Malcolm Baldrige National Quality Award. Baldrige Excellence Framework. Gaithersburg: NIST, [s.d.]. Disponível em: https://www.nist.gov/baldrige. Acesso em: [inserir data de acesso].

OCHIENG, E. G. et al. The impact of ISO 9001 certification on performance of organizations: A systematic review. International Journal of Productivity and Performance Management, Bingley, v. 64, n. 3, p. 364–392, 2015.