Resumo
The increasing complexity of contemporary organizational environments has demanded more sophisticated approaches to Business Process Management (BPM). This study presents a critical and in-depth analysis of the evolution of process modeling, investigating emerging synergies between Business Process Model and Notation (BPMN), Process Mining techniques, and advances in Artificial Intelligence (AI). Through a mixed methodology that combines systematic literature review, bibliometric analysis, and multiple case studies, this research examines 000 scientific articles published between 0000 and 0000 in high-impact journals (JCR Q0 and Q0). The results reveal that the integration of these technologies not only optimizes process representation and automation but fundamentally transforms the nature of organizational governance, enabling predictive, adaptive, and evidence-based management. The analysis identifies five critical governance dimensions: (1) strategic-operational alignment, (2) capacity building and change management, (3) integrated technological architecture, (4) intelligent performance metrics, and (5) sustainability and regulatory compliance. The study contributes theoretically by proposing the Integrated Framework for Intelligent Process Governance (IFIPG), which articulates the technological, organizational, and strategic dimensions necessary for successful implementation. Practically, it offers specific guidelines for organizations seeking to overcome challenges of resistance to change, integration complexity, and value measurement. It is concluded that the future of BPM lies in the intelligent convergence of these technologies, mediated by robust governance that balances technological innovation with organizational sustainability.
Referências
BARNEY, J. Firm resources and sustained competitive advantage. Journal of management, v. 17, n. 1, p. 99-120, 1991.
CANNON-BOWERS, J. A.; SALAS, E. Team effectiveness and situated cognition. In: Proceedings of the human factors and ergonomics society annual meeting. Sage Publications Sage CA: Los Angeles, CA, 1997. v. 41, n. 2, p. 993-997.
DAVIS, F. D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, p. 319-340, 1989.
DIMAGGIO, P. J.; POWELL, W. W. The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. In: POWELL, W. W.; DIMAGGIO, P. J. (Eds.). The new institutionalism in organizational analysis. Chicago: University of Chicago Press, 1991. p. 63-82.
HACKMAN, J. R.; OLDHAM, G. R. Motivation through the design of work: Test of a theory. Organizational behavior and human performance, v. 16, n. 2, p. 250-279, 1976.
LEVITT, B.; MARCH, J. G. Organizational learning. Annual review of sociology, v. 14, n. 1, p. 319-338, 1988.
MALONE, T. W.; CROWSTON, K. The interdisciplinary study of coordination. ACM Computing surveys (CSUR), v. 26, n. 1, p. 87-119, 1994.
POWELL, W. W. Neither market nor hierarchy: Network forms of organization. In: STAW, B. M.; CUMMINGS, L. L. (Eds.). Research in organizational behavior. Greenwich, CT: JAI Press, 1990. v. 12, p. 295-336.
TEECE, D. J. Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, v. 28, n. 13, p. 1319-1350, 2007.
TRIST, E. L.; BAMFORTH, K. W. Some social and psychological consequences of the longwall method of coal-getting. Human relations, v. 4, n. 1, p. 3-38, 1951.
VAN DER AALST, W. M. P. Process mining: data science in action. 2. ed. Springer, 2016.
VENKATESH, V.; MORRIS, M. G.; DAVIS, G. B.; DAVIS, F. D. User acceptance of information technology: Toward a unified view. MIS quarterly, p. 425-478, 2003.
WILLIAMSON, O. E. The economic institutions of capitalism. New York: Free press, 1985.
