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Abstract
OBJECTIVE: To describe the welcoming process in primary health care as a strategy for managing the work process. METHOD: The research was conducted through an integrative review, using the LILACS, SCIELO, and BDENF databases, with the descriptors welcoming, primary health care, work process management, people management, and multidisciplinary team. RESULTS: It was found that the actions conceived as welcoming are carried out in specific shifts and times, by a professional category, considered as triage of acute complaints that would determine medical care. CONCLUSION: Most professionals have little understanding or are unaware of the guidelines of the National Humanization Policy and the expanded concept of welcoming, generating work processes incompatible with the policy, resulting in several challenges to be faced by the team. Thus, they must believe in the organization of welcoming as an indispensable practice for improving work management in primary care, enabling more humanized and effective care.
References
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Copyright (c) 2026 Farley Eleandro Costa, Marden Costa Lopes, Silvânia Paiva dos Santos Rocha, Rosilaine Xavier da Silva, Daniela Souza Santos de Sá, Héllen Julliana Costa Diniz, Jéssica Caroline Silva Santiago, Talita Costa Aquino Pereira, Silvânia Soares Santos Brandão, Cássia de Brito Oliva Dias, Sarah Caroline Oliveira de Souza Boitrago, Nandeiara Alves dos Santos, Paulo Sérgio David de Castro, Vanilde Figueiredo Santos, Maykon Fabiano Passos Abreu, Lucia Helena Heineck