In-person and digital service, selling more using new technologies

Abstract

Welcome to this journey that we have prepared with so much love and dedication! Throughout the pages of this book, “In-Person and Digital Service”, you will find an immersion into the nuances of customer service, a topic that is more relevant than ever in our days. It is as if we were together in a cozy coffee shop, exchanging ideas, sharing experiences and reflections on what really matters in the relationship between companies and consumers.