Tavares de Oliveira B. THE IMPACT OF WORKFLOW AUTOMATION ON FINANCIAL EFFICIENCY AND OPERATIONAL COST REDUCTION IN SMALL AND MEDIUM-SIZED ENTERPRISES. jid [Internet]. 24 de junho de 2026 [citado 16 de outubro de 2026];7(02):60-84. Disponível em: https://www.periodicojs.com.br/jid/article/view/3074